4. How do self-served returns work at Animalwiz.com?

1a. Submitting a return request

Click the request a return in the store's menu located under "customer central" or go to the refund policy or a return policy page and then request a return.

1b. Log in to your account:

a1. In the "Email" field, enter your email address, and then click "Continue".
a2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
a3. Go back to the online store and then enter a six-digit verification code.

1c. Click "Request return" for the order that you want to submit the return for.

1d. If your order has more than one item, then select the items that you want to return.

1e. Select a return reason and add a note for the store.

1f. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund after deducting the return shipping costs (in actuals).